How to check if your iPhone 12 is eligible for the no sound recall

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Just under a year since launching the iPhone 12 and 12 Pro, Apple has started a service program for devices that see their speakers fail. Here’s how you can check your iPhone 12 eligibility for sound recall.

Apple announced the no sound service program at the end of August with the affected iPhone 12 and 12 Pro smartphones being made between October 2020 and April 2021.

The company says a “very small percentage” should see the speaker failure, but with Apple selling more than 100 million iPhone 12 devices, even a tiny percentage could mean hundreds of thousands of impacted smartphones.

The no sound issue stems from a failure that can occur in the receiver module of the iPhone 12 and 12 Pro.

How to verify iPhone 12 sound recall eligibility

  • This program is only available for iPhone 12 and 12 Pro (not iPhone 12 Mini or Pro Max).
  • If your iPhone 12’s sound stops working, you may be eligible to get a repair for free
  • Apple is not offering a serial number checker for this program, so you’ll need to reach out to Apple Support to verifiy if your iPhone is covered under the recall

More information on the iPhone 12 without sound recall:

Apple states that this program does not extend the standard warranty on the iPhone 12 or 12 Pro, but covers the failure of the receiver up to two years after the initial retail sale.

This is a global service program. Apple adds:

The repair of any iPhone 12 or iPhone 12 Pro damaged will not be possible if the damage is severe. There may be an additional charge for the repair in some cases.


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