Why Can’t I Update My iPhone? Error 75 Explained


As an iPhone user, you may have encountered the dreaded “Error 75” message when trying to update your software. This error can be confusing and frustrating, especially when you don’t know what’s causing it or how to fix it. In this article, we’ll dive into the details of Error 75 and provide you with actionable steps to resolve the issue.

Detailed Discussion on Error 75

What is Error 75?

Error 75 is a common problem that iPhone users face when updating their software. It’s typically caused by a communication error between your iPhone and Apple’s servers. This error can occur during any software update, including minor updates, patch releases, and major version updates.

Why Does Error 75 Occur?

Error 75 can occur due to several reasons, including:

  • Server-related issues on Apple’s end
  • Connection problems between the iPhone and the computer iTunes is running on
  • Incomplete downloads of update files
  • Firewall or anti-virus software blocking the update process

How to Fix Error 75?

Luckily, there are a few simple steps you can take to fix Error 75:

  1. Check your internet connection: Ensure your internet connection is stable and runs smoothly as this error can be due to a weak or unstable internet connection.
  2. Update your iTunes: Your iTunes may be outdated; therefore, you require to update it to the latest version as old iTunes can lead to this error.
  3. Restart Your Devices: To resolve the errors, you need to restart your iPhone and computer to clear out any ongoing processes. Also, this helps in refreshing the internet connection.
  4. Disable Firewall or Anti-virus programs: Disabling the firewall can allow your iPhone to communicate with the iTunes servers and resolve the error.
  5. Use a Different Computer: The error could be related to your computer and not your iPhone, try to update your iPhone on another computer and check if it works.

Concluding Thoughts on Error 75

Error 75 can be frustrating, but it can be resolved by following simple procedures mentioned above. You need to ensure that you follow each step carefully and be patient as the update process usually takes time. Even though this error can cause inconvenience, it is not a severe problem that should make you panic.

FAQs about Error 75

How do I know if my iPhone has Error 75?

When you encounter an error during a software update, your iPhone will display an error message. Error 75 usually reads, “Software update failed. An error occurred while downloading iOS 11/12/13.” If you receive this error message, then your iPhone has Error 75.

Can I fix Error 75 without losing my data?

Yes, Error 75 can be fixed without losing any data on your iPhone. The steps outlined above are designed to fix the issue without causing any data loss or harm to your device. In some instances, you may be required to reset your iPhone, and this will lead to loss of data. Therefore, you need to back up your data regularly to avoid losing it in case of such issues.

Why does Error 75 occur?

Error 75 usually occurs due to a communication error between your iPhone and Apple’s servers. The error can occur due to a weak internet connection, old iTunes, incomplete downloads of update files, firewall, or antivirus programs blocking the update process.

How long does it take to fix Error 75?

The time it takes to fix Error 75 varies depending on the root cause. Some fixes, such as updating your iTunes, restart your computer and iPhone, and turning off your antivirus software, take only a few minutes. However, other solutions, such as using a different computer, may take longer.

Can I prevent Error 75 from happening in the future?

To prevent Error 75 from occurring in the future, ensure that you keep your iTunes and iPhone up-to-date. Also, make sure that you have a stable and secure internet connection when updating your iPhone. Finally, ensure that you disable your firewall and antivirus software during the update process.


In conclusion, Error 75 can be frustrating, but luckily, it is not a severe problem. By following the steps mentioned above, you can resolve this error and continue to enjoy the latest features on your iPhone. Remember to keep your iPhone and iTunes up-to-date, have a stable internet connection and back up your data to avoid losing it in case of such issues.



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Peter Graham
Peter Graham
Hi there! I'm Peter, a software engineer and tech enthusiast with over 10 years of experience in the field. I have a passion for sharing my knowledge and helping others understand the latest developments in the tech world. When I'm not coding, you can find me hiking or trying out the latest gadgets.


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